Volunteers Handle Concerns of Residents of Nursing Homes, Assisted Living Centers and Residential Care Facilities

Residents of nursing homes, assisted living centers or residential care facilities may have common complaints such as quality of food served, temperature of the facility, lack of engaging activities, concerns about finances or how staff interacts with residents. Concerns are as varied as the population of the facilities, but once all the information is in place, remediation of most complaints is easy. To help with these concerns, there are extra eyes and ears of volunteers who represent and work for the residents and who then work with the long-care facility staff to mediate and/or resolve the complaints. These volunteers, known…

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